Privacy Policy
Last updated: December 2024
ViaKosovo ("we", "us", or "our") is committed to protecting your privacy and handling your personal data in a transparent and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.
By using our website or services, you consent to the practices described in this Privacy Policy.
1. Company Information
ViaKosovo operates under the legal entity:
Deenium Holdings L.L.C.
Company ID: 812306563
Registered Address:
Rruga Violeta Dervishaj, 7
51000 Deçan
Republic of Kosovo
Contact email: info@viakosovo.com
2. Information We Collect
We may collect the following types of information:
a) Personal Information
When you voluntarily submit information via forms, intake questionnaires, or direct communication, we may collect:
- Full name
- Email address
- Phone number
- Company name
- Country of residence
- Business-related information relevant to our services
b) Technical & Usage Information
Automatically collected data may include:
- IP address
- Browser type and version
- Device information
- Pages visited and interaction data
- Referring URLs
This data is collected to improve website performance, security, and user experience.
3. How We Use Your Information
We use your information to:
- Respond to inquiries and intake submissions
- Assess service eligibility
- Provide and manage our services
- Communicate updates or requested information
- Improve our website and service quality
- Comply with legal and regulatory obligations
We do not sell or rent your personal data to third parties.
4. Legal Basis for Processing
We process personal data based on one or more of the following legal grounds:
- Your explicit consent
- Performance of a contract or pre-contractual steps
- Compliance with legal obligations
- Legitimate business interests, where applicable
5. Data Sharing & Third Parties
We may share limited information with trusted third parties only when necessary to deliver our services, such as:
- Accountants
- Banks or financial institutions
- Legal or compliance professionals
- Government authorities (where required by law)
All third parties are required to handle your data securely and lawfully.
6. International Data Transfers
Where data is transferred outside of Kosovo, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection standards.
7. Data Retention
We retain personal data only for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal, accounting, or regulatory requirements
When data is no longer required, it is securely deleted or anonymized.
8. Data Security
We implement appropriate technical and organizational measures to protect your data against:
- Unauthorized access
- Loss or misuse
- Alteration or disclosure
While no system can guarantee absolute security, we take data protection seriously and apply industry-standard safeguards.
9. Your Rights
Depending on applicable law, you may have the right to:
- Access your personal data
- Request correction or deletion
- Restrict or object to processing
- Withdraw consent at any time
- Request data portability
Requests can be submitted to info@viakosovo.com.
10. Cookies
Our website may use cookies or similar technologies to enhance functionality and analytics.
You can control or disable cookies via your browser settings.
11. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review their privacy policies separately.
12. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be reflected on this page with an updated revision date.
Continued use of our website or services constitutes acceptance of the updated policy.
14. Contact
If you have questions or concerns about this Privacy Policy or how we handle your data, please contact:
ViaKosovo
Email: info@viakosovo.com